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DOOR Training curricular
The Customer Care Curriculum is a series of programs targeted at employees
with direct customer contact. The "Saturn Customer Care Curriculum delivered
by DOOR Training International" consists of new, custom-developed programs and
existing Saturn Consulting Services catalog programs. The series of custom-developed
programs create customer-oriented thinking in the employee and develops necessary
skills for effective customer service. C102 Introduction to Customer Care C201 Customer Care in Reception C202 Effective Customer Service by Telephone C203 Effective Customer Service through Correspondence C204 Caring For Challenging Customers C302 Six Steps To customer Enthusiasm C303 Enhancing Brand Image C304 Earning Customer Loyalty
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