News


About.Us

Education

Training

Forms

Contact.Us
 

DOOR Training curricular


Curriculum THREE: Customer Care Curriculum Programs

The Customer Care Curriculum is a series of programs targeted at employees with direct customer contact. The "Saturn Customer Care Curriculum delivered by DOOR Training International" consists of new, custom-developed programs and existing Saturn Consulting Services catalog programs. The series of custom-developed programs create customer-oriented thinking in the employee and develops necessary skills for effective customer service.



C102 Introduction to Customer Care
C201 Customer Care in Reception
C202 Effective Customer Service by Telephone
C203 Effective Customer Service through Correspondence
C204 Caring For Challenging Customers
C302 Six Steps To customer Enthusiasm
C303 Enhancing Brand Image
C304 Earning Customer Loyalty

 

 

 

Back to training













Copyright2000 (C) Philip Tang & Sons Pte Ltd. All Rights Reserved.